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2011-09-28 Part #2 --- Question from Road: Empathy Misunderstood
2011-09-20 QUESTION FROM ROAD: EMPATHY MISUNDERSTOOD AS APOLOGY?
2011-09-15 IDEA FROM ROAD: EMOTIONAL SUPPORT AFTER DISCLOSURE
2011-09-13 IDEA FROM ROAD: EMOTIONAL SUPPORT AFTER DISCLOSURE
2011-09-09 QUESTION FROM THE ROAD: INFORMED CONSENT SCARRING PATIENTS?
2011-08-05 QUESTION FROM ROAD: WHAT TO DO AFTER FAMILY MEMBER CALLS?
2011-07-29 FIVE-STAR: YOUR SLOGAN?
2011-07-22 QUESTION FROM ROAD: CAN'T GET DISCLOSURE PROGRAM, NOW WHAT?
2011-07-14 APOLOGY LAWS A DISTRACTION -- COMMENT ON BLOG
2011-07-12 FIVE-STAR: CLINICIAN AND ORGANIZATIONAL ATTITUDES
2011-06-28 NURSE SUICIDE UPS NEED FOR DISCLOSURE PROGRAMS
2011-06-24 FIVE-STAR ASSESSMENT: YOUR BATHROOMS
2011-06-24 STUDY: BEHIND THE SCENES DOCS & DISCLOSURE
2011-06-15 QUESTION FROM ROAD: BOSS SAYS NO TO DISCLOSURE?
2011-06-13 FIVE-STAR TIP: SURVEYING YOUR STAFF
2011-06-10 CLINICIANS NOT RECEIVING DISCLOSURE - ACE IN THE HOLE?
2011-06-09 AMA NEWS: DISCLOSURE LOWERS LAWSUITS
2011-06-01 FIVE-STAR: SHOWING COMPASSION
2011-05-27 SORRY LEADS TO LAWSUITS
2011-05-20 NEW REPORT ON DISCLOSURE & APOLOGY
2011-05-19 SORRY WORKS! - REPEAT COMPLAINT BEFORE RESPONDING...
2011-05-13 FIVE-STAR: THAT TV IN YOUR WAITING ROOM
2011-05-01 SORRY WORKS! FIVE-STAR CUSTOMER SERVICE TIP: CALL NIGHT BEFORE SURGERY
2011-04-28 QUESTION FROM THE ROAD: FIVE-STAR CUSTOMER SERVICE AND ANONYMOUS
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