2011-09-28 Part #2 --- Question from Road: Empathy Misunderstood
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2011-09-20 QUESTION FROM ROAD: EMPATHY MISUNDERSTOOD AS APOLOGY?
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2011-09-15 IDEA FROM ROAD: EMOTIONAL SUPPORT AFTER DISCLOSURE
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2011-09-13 IDEA FROM ROAD: EMOTIONAL SUPPORT AFTER DISCLOSURE
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2011-09-09 QUESTION FROM THE ROAD: INFORMED CONSENT SCARRING PATIENTS?
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2011-08-05 QUESTION FROM ROAD: WHAT TO DO AFTER FAMILY MEMBER CALLS?
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2011-07-29 FIVE-STAR: YOUR SLOGAN?
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2011-07-22 QUESTION FROM ROAD: CAN'T GET DISCLOSURE PROGRAM, NOW WHAT?
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2011-07-14 APOLOGY LAWS A DISTRACTION -- COMMENT ON BLOG
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2011-07-12 FIVE-STAR: CLINICIAN AND ORGANIZATIONAL ATTITUDES
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2011-06-28 NURSE SUICIDE UPS NEED FOR DISCLOSURE PROGRAMS
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2011-06-24 FIVE-STAR ASSESSMENT: YOUR BATHROOMS
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2011-06-24 STUDY: BEHIND THE SCENES DOCS & DISCLOSURE
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2011-06-15 QUESTION FROM ROAD: BOSS SAYS NO TO DISCLOSURE?
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2011-06-13 FIVE-STAR TIP: SURVEYING YOUR STAFF
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2011-06-10 CLINICIANS NOT RECEIVING DISCLOSURE - ACE IN THE HOLE?
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2011-06-09 AMA NEWS: DISCLOSURE LOWERS LAWSUITS
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2011-06-01 FIVE-STAR: SHOWING COMPASSION
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2011-05-27 SORRY LEADS TO LAWSUITS
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2011-05-20 NEW REPORT ON DISCLOSURE & APOLOGY
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2011-05-19 SORRY WORKS! - REPEAT COMPLAINT BEFORE RESPONDING...
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2011-05-13 FIVE-STAR: THAT TV IN YOUR WAITING ROOM
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2011-05-01 SORRY WORKS! FIVE-STAR CUSTOMER SERVICE TIP: CALL NIGHT BEFORE SURGERY
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2011-04-28 QUESTION FROM THE ROAD: FIVE-STAR CUSTOMER SERVICE AND ANONYMOUS
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CUSTOMERS GIVE CHECKS TO DOC AFTER SORRY
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SORRY WORKS! AND CATHOLIC HOSPITAL IN ABUSE SCANDAL
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STUDY SAYS DOCS MISSING FROM MEDIATION
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SMED - MAL DEFENSE LAWYERS AND JOHN GRISHAM
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STUDY SAYS DOCS FEAR LAWSUITS DESPITE TORT REFORM
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E-TOPIC: HOSPITAL SUED AFTER SAYING SORRY
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CINCINNATI CHILDREN'S HOSPITAL & APOLOGY
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DISCLOSURE IN THE BRONX?
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E-TOPIC: AMA LIABILITY STUDY: FEMALE DOCS SUED HALF AS MUCH??
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E-TOPIC: AMA LIABILITY STUDY: FEMALE DOCS SUED HALF AS MUCH??
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Subject Line: Another Professional Liability Company Joins Disclosure Ranks...
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SORRY WORKS! E-TOPIC: CUSTOMER RELATIONS DEPT. & DISCLOSURE - GOOD OR BAD??
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SORRY WORKS! E-TOPIC: NURSES AND DISCLOSURE....THE PATIENT/FAMILY PERSPECTIVE
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SORRY WORKS! E-TOPIC: JOUSTING AND SPECULATION...
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SORRY WORKS! E-TOPIC: SORRY AND NO LAWSUIT OR PAYMENT...
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SORRY WORKS! E-TOPIC: BUT WE'RE NOT READY FOR DISCLOSURE...
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SORRY WORKS! E-TOPIC: MULTIPLE DOCS....WHO SAYS SORRY?
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BEING PRO-ACTIVE POST ADVERSE EVENT
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NOT BEING SUED AFTER FOLLOWING STANDARDS?
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PHYSICIAN ASSISTANTS AND NURSE MID- WIVES
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"Sorry" Is Prescription for Medical Errors & Quality/Safety Improvements
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THE HUMAN ELEMENT AFTER THE ERROR
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APOLOGY WON'T BE USED AGAINST DOCTORS IN COURT? IMPORTANT CLARIFICATION!
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DISCLOSURE & THE PHYSICIAN FEAR FACTOR
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SORRY WORKS! EDITORIAL: WATCH OUT FOR UNQUALIFIED "DISCLOSURE LAWYERS"
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BOSTON HOSPITAL APOLOGIZES
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HOSPITALS OFFER NEW TAKE ON MEDICAL MISTAKES
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CANADIAN DISCLOSURE EDITORIAL & UPDATE - January 6, 2009
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SORRY WORKS! IN PHYSICIAN'S NEWS DIGEST
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TEACHING DISCLOSURE TO NEXT GENERATION OF PROVIDERS: UNIVERSITY OF ILLINOIS AT CHICAGO COLLEGE OF MEDICINE
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ARTICLE & COMMENTARY: MALPRACTICE - ADMISSION AND THE MEDICAL APOLOGY
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NEW YORK TIMES VIDEO ON APOLOGY AND DISCLOSURE
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ARTICLE: MOST DOCTORS SAY PATIENTS ARE LESS LIKELY TO SUE IF THEY RECEIVE AN APOLOGY, NEW SURVEY, MEDICAL PROTECTION SOCIETY, UK
October 2008
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More families hear apologies following medical mistakes
August 11, 2008
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Hospitals shine light on mistakes by publicly saying: "We're sorry" Health care executives say the disclosures can solidify public trust and help improve patient safety. Some doctors worry about the public exposure.
August 18, 2008
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Sorry seems to be the least litigious word for hospitals in malpractice
Kansas City Business Journal
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Learning How To Say 'I'm Sorry.'
July 25, 2008
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Hospital tells of surgery on wrong side
July 4, 2008
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Doctor-lawyer project tackles malpractice
March 4, 2008
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FLORIDA PATIENT SAFETY CORPORATION FORMALLY ENDORSES SORRY WORKS!
June 12,2008
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NEW YORK TIMES EDITORIAL: SORRY DOES WORK!
May 22,2008
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ANOTHER FLORIDA HOSPITAL PUBLICLY ADMITS MISTAKE. SORRY WORKS! FOUNDER TO APPEAR BEFORE FLORIDA PATIENT SAFETY CORPORATION BOARD NEXT WEEK. SORRY WORKS! ON THE MOVE IN SUNSHINE STATE
May 19,2008
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SORRY WORKS! IN SUNDAY NEW YORK TIMES!
May 18,2008
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SORRY WORKS! SPECIAL: PHYSICIAN SUICIDES
May 2,2008
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SOUTHWEST AIRLINES: CUSTOMER SERVICE AND SAYING "SORRY"
March,2008
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IHI ARTICLE ON DISCLOSURE
March,2008
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MINNESOTA HOSPITAL APOLOGIZE AND ADMITS FAULT IN PUBLIC FASHION
March 31,2008
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SORRY WORKS! REVIEW OF CANADIAN DISCLOSURE GUIDELINES
March 24,2008
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Not Billing for Mistakes Admitting Liability?
March,2008
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Saying "Sorry" Leads To Higher Pay Day?
October 17,2007
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Guest Column From The President of Columbia South Carolina Medical Society
It's OK To Say I'm Sorry
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Oprah,the Catholic Church, and the Medical Community - A tip of the hat to women and their ability to empathize and say "Sorry"
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NO APOLOGY FOR JOHN RITTER'S WIFE = MED-MAL LAWSUIT
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NEW YORK TIMES COLUMN ON APOLOGY AND DISCLOSURE
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FLORIDA HOSPITAL APOLOGIZES FOR TODDLER'S DEATH; CHILDREN'S HOSPITAL IN THE WORKS
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