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Disclosure is a big topic with lots of issues to consider...but how do you get the basic information...the essentials...to your front- line docs, nurses, and staff? How do you teach them empathy, good customer service, and encourage them to call for help when something goes wrong without prematurely admitting fault? Answer: The Sorry Works! Booklet for Physicians, and the Sorry Works! Booklet for Nurses/Staff.
Sorry Works! is pleased to announce the release of two disclosure booklets: One for doctors and the other for nurses/staff. These short booklets - 25+ pages in length - cover the basics of disclosure for healthcare professionals. The booklets teach the important difference between empathy and apology, and how to say "sorry" without prematurely admitting fault. The booklets also cover such topics as the role of customer service and informed consent in the disclosure process, and, most importantly, review how disclosure is good for patients, families, and healthcare professionals. Finally, the booklets are loaded with check lists and call out boxes to drive home key points. The booklets have lots of great information on disclosure, but can be read quickly over a lunch or coffee break.
The best part is you can educate all of your doctors and staff about disclosure with the booklets for a reasonable price. Though the doctors and nurses booklets are sold separately, they are offered at the same price points and quantities:
- 5 copies for $29.99
- 10 copies for $49.99
- 25 copies for $99.99
- Bulk discounts are available for larger orders
To order your booklets now, e-mail
doug@sorryworks.net or call 618-559-8168. We look forward to hearing from you.
Sincerely,
- Doug
Doug Wojcieszak, Founder
The Sorry Works! Coalition
www.sorryworks.net
618-559-8168
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